30-DAY REFUND & RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@leonlite.com, call us at (800) 990-7688 or send over your customer inquiry through Contact us portal. Please note that returns will need to be sent to the following address: 3768 Milliken Ave, Eastvale, CA 91752, USA. If your return is accepted, we will send you instructions on how to send your package. *We will cover the transit costs for packages with manufacturing defects or incorrect shipments.

RETURN & REPLACEMENT STANDARD

If you wish to return an item, please request a Return Merchandise Authorization (RMA) within 30 days of your purchase. For opened-package returns unrelated to manufacturing defects or incorrect shipments, you will be responsible for covering the return shipping costs and may be subject to a restocking fee. *Please note that we cannot accept returns for modified, damaged products, or items with missing accessories, such as cut strip lights.

All returns and replacements must be accompanied by a return merchandise authorization number (RMA#). To obtain RMA#, please e-mail us at: info@leonlite.com or call us at (800) 990-7688. Be sure to include your order number on all correspondence. Our representatives will review your request and issue the RMA# per our return policy. Please mark RMA# on the return shipping label or shipping box. Non-working unit(s) must be returned within 15 days of the approved RMA issue date.

We are not responsible for products returned without RMA# or shipments prior to their arrival at our warehouses. For proof of delivery, we recommend that you return the items via carriers that can provide a shipment tracking number. Keep the tracking information if possible.

• Any missing or damaged items must be reported within 3 business days of receiving the item. Failure to do so will result in your request being denied.
• Please allow 7 business days to see a refund on your credit card statement.
• We do not refund shipping.
• COD (collect on delivery) and Freight Collect packages will not be accepted.
• We will only replace or exchange items if there's a quality issue, and we will cover the transit fee it costs.
• Replacements are issued for items that have quit prematurely due to manufacturing defects. Defective items need to be recalled to our warehouse. For warranty returns passed 30 days from the purchase date, please contact us to receive an RMA number. The shipping cost is at the customer's expense after 30 days from the purchase date. Please call us at (800) 990-7688 so we can make sure we are providing you with the best possible technical support.

CUSTOM ORDERS, LARGE ORDERS, AND NON-RETURNABLE ITEMS

• A restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
• Customized items, sales final products (e.g., open box items), or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.

ORDER CANCELLATION

You can cancel your order without being charged if the package is still held in our warehouse. Once the package leaves the warehouse, and in transit, you can reject the package upon delivery if you want to cancel your order. We will refund your account once the package is returned to our warehouse.

Under these circumstances, the original shipping cost and other charges may apply.