At Leonlite® Pro, we value our contractors and are excited to offer an exclusive benefit: a limited-time free shipping across the entire United States for all products. For more information, we encourage you to reach out to our dedicated customer service team at (800) 990-7688.
We make every effort to ship all orders within one business days:
Same-day shipping if 3 P.M. PT or before places the order.
Monday shipping if the order is placed on the weekend.
An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Our products are shipped from Monday to Friday, except for the following holidays: New Year's Day, President's Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and all US Postal Office holidays.
We print our shipping labels before shipping our items, so you may receive an email with your tracking number up to a day before the item is shipped out. For an estimated delivery date for your order, please log in to your account and check the order page to see your expected delivery window. Currently, we partner with FedEx and USPS to provide you with the most cost-effective shipping solutions for our orders. Please be informed that your mail may be delivered on weekends. In addition, you can continue tracking the item at www.fedex.com by using the FedEx tracking number provided. For USPS packages, there is sometimes a delay of 24 to 48 hours after a package is handed off to the Post Office before the tracking system updates with new tracking information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@leonlite.com, call us at (800) 990-7688 or send over your customer inquiry through Contact us portal. Please note that returns will need to be sent to the following address: 3768 Milliken Ave, Eastvale, CA 91752, USA. If your return is accepted, we will send you instructions on how to send your package. *We will cover the transit costs for packages with manufacturing defects or incorrect shipments.
